Reimagining How Benefits Work Together

Research shows the popularity and value of supplemental benefits. In fact, a recent SHRM study found nearly 70% of workers considered supplemental benefits and perks at least as important as employer-based health insurance and retirements benefits. However, while employees value these benefits, the underuse of supplemental benefits remains an issue across the industry.

Using claims data, Voya Employee Benefits has been helping employees make the most of their supplemental benefits. Watch this free on-demand webinar with Voya Employee Benefits as they discuss the underuse of supplemental benefits and how Voya Employee Benefits is tackling barriers to employees filing claims with medical claims integration, auto-pay and their intuitive claims payment model. Plus, you’ll hear about the Voya and PlanSource Boost relationship and how the platform supports the Voya Employee Benefits claims integration models.

Insurance products are issued by ReliaStar Life Insurance Company (Minneapolis, MN) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Within the State of New York, only ReliaStar Life Insurance Company of New York is admitted, and its products issued. Both are members of the Voya®️ family of companies. Voya Employee Benefits is a division of both companies. Product availability and specific provisions may vary by state.
What you will learn:
The employee education gaps and behaviors that lead to the underuse of supplemental benefits
Strategies to help your employees use their benefits by working with supplemental health carriers to address low claim utilization

The value of medical claims integration and data showing employees appetite for benefits working together on their behalf

How PlanSource and Voya maximize the benefits of your benefits

Jill Hernandez

AVP, Enrollment Technology, Voya Financial

Jill has over 18 years of experience in employee benefits and retirement plan technology and administration, including overseeing Strategic Partner Programs and leading teams focused on developing industry leading platform integrations and user experiences. As AVP of Enrollment Technology, Jill works closely with Voya customers, brokers, and internal operations teams to provide guidance and expertise on enrollment technology.

Shannon Shafer
Director of Customer Experience, Voya Financial
Shannon is responsible for integrating best practices for customer centric solutions such as customer journey mapping, real time user insights, and developing persona based solutions into the fabric of EB culture and service delivery. She has more than 20 years’ experience leading teams that focus on innovation and migrating organizations from task oriented processes to a holistic understanding of the end to end customer experience and leveraging key touchpoints to drive business growth and revenue.
Sean Fahey
Director of Voluntary Claims, Voya Financial
Sean leads the claims organization for Supplemental Health Benefits at Voya, joining in 2018 after 10 years with Cigna’s Group insurance business.  He is heavily involved in the integration of the Supplemental benefits with other employee benefits, including medical claims. 

Leah Benfield, PHR

Senior Sales Consultant, PlanSource
Leah helps enable our HCM Reseller Partners to build a better benefits and HR experience for their customers.  Leah draws on experience from her time in HR as well as in Benefits Consulting and Technology Consulting to help offer unique perspectives and guide our partners to the most effective solutions for their needs.  She attended Wofford College, received a Masters in Human Resources from the University of South Carolina and is a certified Professional of Human Resources.
Bradley Taylor
EVP of Strategic Partnerships, PlanSource
As the Executive Vice President of Strategic Partnerships, Bradley Taylor is responsible for building new revenue opportunities, creating strategic partnerships and facilitating the cross-selling of company-wide products, services and capabilities. In 2004, Bradley founded Next Generation Enrollment, a leading provider of benefits administration technology services, which was acquired by PlanSource in 2017. Prior to Next Generation Enrollment, Bradley was a group sales representative at Unum. He is a husband and father of three daughters, 10-time Ironman finisher and a graduate of Miami University.
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