Employee Contact Center
We’re here to help
Let us Handle Employee Questions on Your Behalf
Let’s face it – employee benefits are complex, so it’s no surprise that employees need help. That’s why we believe that one of the most important things we do at PlanSource is to provide an employee contact center. We’ll educate your employees and help them get enrolled in the right benefits and plans for themselves and their families.
Provide Great Service to your Employees
Login Assistance
Passwords get lost and security questions get forgotten – but fear not, we’re here to help. In fact, it’s one of the most common questions we get.
"How Do I?" Questions
Your enrollment system is intuitive and easy to use, but that doesn’t mean help isn’t needed sometimes. We’re happy to help when you need it.
Employee-Friendly Help On-Demand
Whether help is needed to select, understand or correctly use the products that have already been selected, we have a staff of experts waiting on call.
Hear What Employees Have to Say About Their Experience
“Just a Wonderful Experience”
“Like a Caring Nurse”
“A Model for Customer Service”
“Thank You for Having Such Good People”
How Can the Employee Contact Center Help?
Contact Center
Hours
8 AM to 11 PM ET Monday – Friday
- 100% of inbound and outbound calls are recorded
- English and Spanish-speaking representatives
- Translation services offered for 200+ languages
Features at a Glance
- Password and login assistance
- Technical support
- Benefits education and guidance
- Phone-based enrollment
- Lost card assistance
- Urgent coverage resolutions
- Life event assistance
How Employees Get in Touch
- By Phone
- By Chat
