Employee Contact Center
We’re here to help
Let us Handle Employee Questions on Your Behalf
Login Assistance
Passwords get lost and security questions get forgotten – but fear not, we’re here to help. In fact, it’s one of the most common questions we get.
"How Do I?" Questions
Your enrollment system is intuitive and easy to use, but that doesn’t mean help isn’t needed sometimes. We’re happy to help when you need it.
Employee-Friendly Help On-Demand
Whether help is needed to select, understand or correctly use the products that have already been selected, we have a staff of experts waiting on call.
“Just a Wonderful Experience”
“Like a Caring Nurse”
“A Model for Customer Service”
“Thank You for Having Such Good People”
- 100% of inbound and outbound calls are recorded
- English and Spanish-speaking representatives
- Translation services offered for 200+ languages
- Password and login assistance
- Technical support
- Benefits education and guidance
- Phone-based enrollment
- Lost card assistance
- Urgent coverage resolutions
- Life event assistance
- By Phone
- By Chat