Employee Contact Center

We’re here to help

Let us Handle Employee Questions on Your Behalf

Let’s face it – navigating the health care system is complex, with multiple parties involved, so it’s no surprise that employees need help. That’s why we believe that one of the most important things we do at PlanSource is to provide an employee contact center. We don’t just educate and help employees get enrolled in the right plans, which is important, but we also advocate for employees throughout the year, helping them with claims issues and questions about their coverage.
Provide Great Service to your Employees
Login Assistance

Passwords get lost and security questions get forgotten – but fear not, we’re here to help. In fact, it’s one of the most common questions we get.

"How Do I?" Questions

Your enrollment system is intuitive and easy to use, but that doesn’t mean help isn’t needed sometimes. We’re happy to help when you need it.

Advocacy and Benefits Help

Whether help is needed to select, understand or correctly use the products that have already been selected, we have a staff of experts waiting on call.

Importance of Employee Advocacy
Listen to this real-life story of how a PlanSource Contact Center helped an employee and her husband get a medical necessity exception that truly made a difference in their lives.
How Can the Employee Contact Center Help?
Contact Center
Salt Lake City, Utah
Orlando, Florida
8 AM to 11 PM ET Monday – Friday
  • 100% of inbound and outbound calls are recorded
  • English and Spanish-speaking representatives
  • Translation services offered for 200+ languages
  • Licensed agents available
Features at a Glance
  • Password and login assistance
  • Technical support
  • Benefits education and guidance
  • Phone-based enrollment
  • Employee advocacy
  • Lost card assistance
  • Claims and billing triage
  • Urgent coverage resolutions
  • Life event assistance
How Employees Get in Touch
  • By Phone
  • By Chat

Downloadable Info Sheet

At PlanSource, we believe that the best way to build a better benefits experience is by combining best-in-class software with a range of high-touch benefit services.

View PDF   Right arrow

Real-Life Benefits Technology Success Stories
Hear first-hand from three PlanSource customers on the different ways they’re using technology and benefits outsourcing to drive benefits enrollments, save HR admin time and uncover cost savings.

The Ultimate Employer’s Guide to Benefits Outsourcing

In this guide we’ll examine why companies turn to benefits outsourcing and how they decide which functions to outsource.

View Guide   Right arrow

All Resources

Ready to Save Time by Outsourcing to PlanSource?

Featured Success Story
Dermalogica – Customer Success Story
See how Dermalogica cut hours of tedious admin work out of open enrollment each year and continue to increase employee adoption year over year.
Recent Resources
Dependent Verification Savings Calculator

Dependent Verification Savings Calculator

Dependent Verification Calculator

Dependent Verification Calculator

HR Experience – Benefits Reporting Software Demo

HR Experience – Benefits Reporting Software Demo

Latest News
Prepare Benefits Selects PlanSource

Prepare Benefits Selects PlanSource