The Source Video:

Aflac | The Source: Stephanie Shields

On The Source we caught up with Stephanie Shields from Aflac. She brings her experience of managing a national team and works directly with broker partners. Due to COVID 19 and since the insurance industry is a relationship business, their management team had to pivot on how they can engage others virtually.

Aflac re-evaluated how they were covering their customers in 2020 from hospitalizations to furloughs. Communication is key and by changing up the strategy, now brokers, technology partners, customers and clients will have a deeper understanding on their insurance.

“We’ve managed through the change well. We looked at everything as these three pillars –

  • Product: we shifted how we communicate and position our product.
  • Technology: it is the core component of open enrollment.
  • Enrollment: answering questions throughout the process.”

During the open enrollment season, how you enroll is important. It is just as important as what is offered. Maximize technology to educate employees and take into account all the benefits options to make an informed decision.

You Might Also Like
Teddy Smith | Success Story

Teddy Smith | Success Story

Success Story Video:Teddy SmithTeddy SmithVP, Marketing4myBenefits Ant Farm is the first of its kind to create a service uniquely compromised of exclusively designed voluntary benefit plans, technology, and benefit support center access that is specifically organized...

Featured Success Story
Dermalogica – Customer Success Story
See how Dermalogica cut hours of tedious admin work out of open enrollment each year and continue to increase employee adoption year over year.
Latest Partner News
PlanSource Unveils New Partner Marketplace

PlanSource Unveils New Partner Marketplace

Recent Resources
Partner of the Week: Famlee
Partner of the Week: Famlee
Partner of the Week: PTO Exchange
Partner of the Week: PTO Exchange
Mercer | The Source: John Coleman
Mercer | The Source: John Coleman
Latest News
PlanSource Emerges into Employee Engagement Category

PlanSource Emerges into Employee Engagement Category