Family-friendly policies and work environment lead to awards, high employee engagement and low turnover

PlanSource Inc., a leading provider of cloud-based health exchange and benefits engagement technology, has experienced extraordinary growth since its founding in 2008. From its start, the company’s leaders have made a point of growing in the right way, prioritizing family-friendly policies and creating a positive working environment for their employees.

Employee focus has led to awards, low turnover, high employee engagement and increased customer satisfaction
The company’s strong commitment to employee well-being has led to multiple awards, including a top 30 placement in Florida Trends’ Best Places to Work in Florida, being named as one of the Top 100 Companies for Working Families by the Orlando Sentinel for three consecutive years and a Golden Brick Award for its innovative interior office space.

More important than awards, however, is that PlanSource’s focus on employees has resulted in a low turnover and high employee engagement. According to the Bureau of Labor Statistics, the national annual turnover rate in 2014 was 22%. The turnover rate at PlanSource for the period was just 10.6%, less than half the national average. Additionally, PlanSource’s employee engagement score, which measures how committed employees are to company goals and values, and how motivated they are to contribute to organizational success, is 84%, a full 12 percentage points higher than the national average of 72%. High engagement scores have been linked to increased market credibility, improved customer service and help companies attract top prospective employees.

“Our people are what make us great,” said Dayne Williams, CEO of PlanSource. “They have made this company successful, and we will do everything we can to provide them with a stimulating work environment and give them opportunities to grow professionally and personally. And as we grow, this will continue to be a top priority for us.”

PlanSource offers a variety of benefits and generous paid time off. New employees receive three weeks of vacation in their first year of employment, which increases to four weeks in their second year. During peak work times, the company helps to create balance by providing on-site massages and hosting events and celebrations. Employee growth and development is very important to PlanSource; out of 165 positions filled in the last 12 months, 55 were internal promotions or transfers. In addition, employees receive a number of perks, including healthy snacks, ongoing wellness programs, and paid volunteer time.

“It’s not just a job,” said Client Service Specialist Brenda Ruiz, who recently received PlanSource’s employee of the quarter award. “It’s like family. There is a great atmosphere and I really feel like they are looking out for us. Hard work is rewarded and there is plenty of room to grow and learn new things. The perks and benefits are by far the best I’ve ever had.”

Explosive growth in 2015
The company has grown to be one of the leading providers of benefits solutions, with more than 8,000 employers and 3.5 million consumers now using the PlanSource Platform. As of March 2015, year-over-year recurring revenue has increased by 54%. PlanSource has offices in 7 states and more than 300 fulltime employees, up from 250 employees at the end of 2014.

To accommodate this explosive growth, the company will open new offices in the San Francisco Bay area and Minneapolis and is expanding the office footprint of its headquarters in downtown Orlando and its Charleston, SC, and Salt Lake City offices.