Rightway’s navigation solution guides members across the entire healthcare ecosystem to the highest-quality care they need. Powerful technology enables one-on-one clinical guidance at a fraction of the cost of traditional care navigation solutions, reducing healthcare costs by 15%. Companies choose Rightway for its ability to reimagine the consumer experience, drive industry-leading engagement, and decrease healthcare costs.

We are excited to announce Rightway as our Partner of the Week, where we highlight one of our unique PlanSource Marketplace Partners and the value they bring to the benefits industry. We recently sat down to discuss their unique employee benefits and how they support telemedicine and healthcare navigation in the benefits industry.

What makes your company unique in the benefits space – what key benefits do you provide to employees?  

Rightway harmonizes the entire healthcare system, creating a front door to healthcare for over one million members. Rightway’s care navigation platform, led by a care team of health guides, directs members to the highest-quality care by inserting clinicians into their care journey at the right time through a modern, mobile app. Proprietary analytics transform the data into “next-best-action” intelligence, while powerful technology enables one-on-one clinical guidance.

What industry problems are we solving with our partnership for HR teams and/or their employees? 

Rightway’s care navigation solution dramatically improves employee healthcare by simplifying healthcare access. Their user-friendly app and team of live, empathetic health guides act as a single point of contact to the healthcare system, delivering benefits education, steerage to high-quality providers, and billing advocacy. This personalized, “doctor in the family” approach that Rightway offers, elevates the member experience, ensuring that employees get the highest-quality care at the best price while eliminating wasteful and preventable spend.

What is one thing your company is doing to innovate your product/offering to change the industry? 

While other brands race to replace humans with machines, Rightway uses AI and machine learning to identify high and rising risk employees, but no bots interact with members. Instead of turning meaningful dialogue into chatbots who ask formulaic questions, Rightway uses AI to empower human clinical experts who individually support members to the best care possible.

Want to Learn More? 

To learn more about Rightway and see examples of unique benefit providers out there, check out the PlanSource Partner Marketplace.