Employee Contact Center
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Employee Contact Center

Let’s face it - navigating the health care system is complex, with multiple parties involved, so it’s no surprise that employees need help. That’s why we believe that one of the most important things we do at PlanSource is to provide an employee contact center. We don’t just educate and help employees get enrolled in the right plans, which is important, but we also advocate for employees throughout the year, helping them with claims issues and questions about their coverage.

Hear How Our Contact Center Has Helped

First-Hand Feedback Calls

After an employee gets in touch with our Contact Center, we follow up directly after with a phone survey to gauge how satisfied they were with their experience. We find this is a great way to get honest feedback while it’s still fresh that we can use to adjust our processes and follow up as needed. Have a listen to a few we have received.

“Just a Wonderful Experience”

“Like a Caring Nurse”

“A Model for Customer Service”

“Thank You for Having Such Good People”

Why Employee Contact Center?

Guide Employees
Your employees will be guided to the insurance plans that meet their individual need

Provide Great Service
Employees will have access to an entire team of benefits experts to answer their questions

Simplify the Complex
Our reps take complex benefits concepts and explain them in easily understood language

How Can the Employee Contact Center Help?

Login Assistance
Passwords get lost and security questions get forgotten – but fear not, we’re here to help. In fact, it’s one of the most common questions we get


"How Do I?" Questions
Your enrollment system is intuitive and easy to use, but that doesn’t mean help isn’t needed sometimes. We’re happy to help when you need it

Advocacy and Benefits Help
Whether help is needed to select, understand or correctly use the products that have already been selected, we have a staff of experts waiting on call


How Can the Employee Contact Center Help?

Contact Center

Salt Lake City, Utah

Orlando, Florida

8 AM to 11 PM ET Monday - Friday

  • 100% of inbound and outbound calls are recorded
  • English and Spanish-speaking representatives
  • Translation services offered for 200+ languages
  • Licensed agents available

Features at a Glance

  • Password and login assistance
  • Technical support
  • Benefits education and guidance
  • Phone-based enrollment
  • Employee advocacy
  • Lost card assistance
  • Claims and billing triage
  • Urgent coverage resolutions
  • Life event assistance

How Employees Get in Touch

  • By phone
  • By chat

Learn More About our Contact Center Services

Talk With an Expert Today

(Looking for Customer Support? Submit a request here)



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