About

Pets are family and when they need to see the veterinarian, it can be emotionally and financially stressful and can lead to distractions at work and at home. MetLife Pet Insurance Solutions LLC (”PetFirst Healthcare, LLC”), a MetLife company, has over 15 years of experience serving pet parents.

Our flexible and easy to use pet insurance benefit is easy for employers to set up at no additional cost and is backed by dedicated service and a new mobile app experience that gives employees the assurance they can care for their pets – helping them stay engaged and productive at work.

Our product stands out among other providers. Not only do we bring years of pet experience and advocacy, but we are backed by more than 100 years of experience in core and voluntary benefits as the largest non-medical, group benefits carrier in the U.S.

We offer:

• Flexibility to select from various levels of coverage with no breed exclusions or upper age limits

• Market leading features such as coverage of pre-existing conditions when switching providers, automatic annual limit increases and grief counselling

• Rewards program that complements our pet insurance plan, policyholder can access available discounts at no additional cost (may not be available in all states)

• Competitive rates with discounts, healthy pet incentive, and only provider offering family plans

• Top quality service with quick 3-step enrollment, multi-channel support options, freedom to visit licensed vet of choice, and hassle-free claims experience with most claims processed within 10 days

• MetLife Pet mobile app with ability to submit and track claims and manage overall pet health and wellness with tools such as 24×7 vet chat, manage pet medical records, access to wide array of pet care content, service locator and more

• Experienced team of caring and passionate pet advocates to assist with enrollment and service

• Access to Telehealth Concierge Services

• No waiting period for orthopedic coverage and among the shortest wait periods for accident and illness coverage

• With deductible savings, the deductible automatically decreases by $50 each policy year that a participant does not receive a claim reimbursement (may not be available in all states)

• Integrated service and administration experience across MetLife benefits.

• Ongoing support with customizable employee communications and tools.

The value of MetLife Pet Insurance is feeling confident that one can provide the best health and wellness care for one’s pet and worry less about the financial implications. People are adopting more pets, but not every pet parent is financially prepared for the inevitable emergencies. Pet Insurance can help.