Success Story

IronRoad 

Benefit technology creates a major advancement 

Overview

IronRoad is a Professional Employer Organization that provides payroll, benefits, HR and other services to companies that want to focus on their craft while still maintaining the best quality environment for their employees. IronRoad services a multitude of companies, and uses PlanSource’s software to manage benefits for all of them.

Location

Cincinnati, OH

INDUSTRY

PEO

EMPLOYEES

1,000

WEBSITE

Iron Road

PlanSource helps us track hours and make sure we’re offering benefits to those that are eligible at an affordable cost.

Jesse Simpson

Benefits Coordinator, IronRoad

Challenges

Due to IronRoad’s unique business model that serves all kinds of different companies with different needs, the benefits they would administer for these businesses could quickly get very complex. Adding to this, IronRoad used an entirely paper-based enrollment process that was 100% manual every year. Countless hours were lost as different departments within the organization would have to come to a full stop each open enrollment season to pitch in on the benefits effort. IronRoad needed an adaptive software solution, and fast.

  • Complex business model 
  • An entirely paper based manual enrollment process 
  • Coordinating with different departments 
  • Pitching open enrollment 
Solution

The complexity of the numerous businesses IronRoad serves requires a myriad of customizable enrollment options each enrollment season, and PlanSource has the flexibility to meet these needs. Jesse Simpson, a Benefits Coordinator at IronRoad, stated that in their ‘old world’ the enrollment strategy would require departments like HR to ‘full-stop’ their work to service client needs during benefits season. Their manpower focusing on enrollment alone would balloon from 3 dedicated staff members to 10-12 until the wave was over. After implementing PlanSource as the benefits platform for all their clients in 2017, they eliminated the need for 9-10 employees to be loaned from other departments, who are now free to focus on the roles they were hired for instead of being borrowed to administer benefits.  

The built-in reporting suite within PlanSource has also been a big improvement for IronRoad’s HR team. Previously, all data for every employee they served was stored in Excel spreadsheets that would have to be poured over every time there was a question or a change. Now, they have a robust reporting module that handles everything and has revolutionized IronRoad’s speed and data accuracy.  

Success

IronRoad states that it used to be a pain to get details out of their reports, but with PlanSource can now filter down to the exact individual client and their eligibilities to get the data we need without having to search for it.  Previously IronRoad used Microsoft Excel to completely their weekly reporting and cite that PlanSource is saving them enormous amounts of time from reporting alone.  

Access to accurate reporting has granted Jesse and his team peace of mind when it comes to compliance issues, stating that PlanSource helps them track employee hours and helps ensure that they’re offering benefits to those that are eligible at an affordable cost. PlanSource provides the data they need when they need it. 
Between an easy implementation process in 2017 that set the tone for the positive PlanSource advancements over the years to come, to satisfied HR administrators and employees, IronRoad not only saves exceptional manpower each enrollment season, but they now have the reporting data and resources to grow toward a stronger future with highly satisfied clients.   

Results

Reduced
Manpower

Employees are able to focus
on their specific responsibilities
during open enrollment

Superior Reporting 

Improved data strategy with
increased reporting capabilities

Going Digital

Effectively transitioned from 100% paper enrollment

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