C A S E   S T U D Y

Tecta America
Uses PlanSource to offer a multilingual benefits
enrollment experience, increasing engagement
and improving data collection

CHALLENGES       SOLUTION       RESULTS       BENEFITS

 

  LOCATION
 Rosemont, Illinois

  INDUSTRY 
Construction

EMPLOYEES 
2,500

  WEBSITE 
tectaamerica.com

ABOUT TECTA AMERICA 

Tecta America Corp. is the nation’s leading commercial roofing contractor, with over 60 locations and 2,500 qualified roofing professionals. Tecta is proud to offer the responsiveness of a local roofing contractor with the resources and stability of a national firm. Tecta America offers various services including roof installation, repair, replacement, restoration, disaster response and solar roof conversions.

Read the Case Study

 

CHALLENGES

Tecta America Corp. is one of the nation’s largest roofing contractors. The company has grown through the acquisition of existing roofing companies, adding to the count of 35 + operating units across the country. Each acquired unit has their own standalone payroll system, along with different human resources processes and procedures. To complicate matters, many of the units’ workforces spend most of the time on job sites, without access to computers. The workforces are diverse and include Spanish speaking employees, which has lead to communication issues for the HR team. Tecta knew that they needed a more unified system to better manage and convey their company benefits offerings.

  • Many business units spread out across the country, each operating with their own standalone payroll system and different HR processes and procedures
  • Large Spanish-speaking workforce, primarily stationed on job sites without access to computers
  • High turnover and lack of structured reporting leading to poor data collection

 

SOLUTION

Tecta America chose to implement PlanSource as their benefits administration solution to unify their payroll information, benefits enrollment and HR processes. Their multicultural workforce needed a benefits platform that offered a Spanish-friendly benefits enrollment experience and a call center with translation services. With PlanSource’s mobile-friendly experience, Tecta’s field workers can access important messages from HR and even enroll in their benefits plan on their smartphones via the responsive PlanSource interface.

  • Unified system that brings payroll, benefits, enrollment and demographic information all to one, convenient place for the HR department
  • Spanish-friendly benefits enrollment experience and a call center with translation services
  • A mobile-friendly benefits experience, allowing on-site workers without access to a computer to easily engage with HR and enroll in benefits

 

RESULTS

Since implementing PlanSource, Tecta America has seen much higher engagement and satisfaction with the modern, mobile-friendly benefits experience. By adding a multilingual benefits enrollment platform and call center, their employees are able to better understand and utilize their benefits. Additionally, the text messaging service and mobile-friendly enrollment experience allows field workers to receive critical HR communications and easily engage and enroll via their mobile devices. With PlanSource’s unified system, Tecta’s HR team is also able to gather more accurate data, which has led to more robust reporting that is driving strategic decisions within the organization.

One Unified System — PlanSource brings payroll, benefits, enrollment and demographic information together to drive better data collection.

Increased Open Enrollment Engagement — Thanks to multilingual benefits support, call center translation services and mobile enrollment, Tecta saw increased engagement from their entire workforce.

Enhanced HR Reporting — PlanSource’s deep integrations have driven data accuracy and improved HR reporting to drive strategic decisions.

KEY BENEFITS

Multilingual Benefits
Enrollment and Call Center

Improved Data Collection
and Reporting Accuracy

Mobile-Friendly
Benefits Experience

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