Syneron Candela Uses PlanSource Billing Reconciliation Services to Save Time and Reduce Stress

About Syneron Candela

Location: Wayland, Mass. | Industry: Medical Supply | Employees: 310 | www.syneron-candela.com

Syneron Candela is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. The company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including body contouring, hair removal, wrinkle reduction, tattoo removal, and improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions.

The Story in a Nutshell

Challenge

Reconciling bills from multiple carriers and partners created an administrative nightmare

Learn More

Solution

Implements PlanSource Billing Reconciliation Service to take the hassle out of billing

Learn More

Results

Billing Services give more visibility into vendor invoices, save time and stress

Learn More

The Key Benefits

Streamlined
Payroll

No More
Paper

Web-based
Access

“PlanSource removes a lot of stress. I really like the ease of having everything in one place – one bill that is verified as accurate and scrubbed of any discrepancies. Now I can apply my stress elsewhere!”

Susan Lyon, Benefits Manager, Syneron Candela

Challenge

Reconciling bills from multiple carriers and partners created an administrative nightmare

  • Syneron Candela offers its employees a generous benefits package, and as such receives bills from a number of insurance carriers, COBRA administrators, vendors and partners.
  • Tracking each bill and issuing payment requires considerable time and resources.
  • The Syneron Candela team kept meticulous records and tracked each payment manually on Excel spreadsheets, paying careful attention to ensure that all bills matched with employee records.  However, without an automated process, the team had difficulty identifying any discrepancies and verifying that all invoices were accurate and paid in a timely manner.

 

Solution

Implements PlanSource Billing Reconciliation Service to take the hassle out of billing

  • In 2008, the Syneron Candela team engaged PlanSource (then ClearBenefits) to assist in their quest for a better billing solution.
  • PlanSource set up a system to reconcile and pay invoices from all Syneron Candela’s benefits partners, including: Blue Cross Blue Shield of Massachusetts (medical and dental insurance), Hartford (life insurance, supplemental life, accidental death and dismemberment and short-term and long-term disability), VSP of Massachusetts (vision insurance), E4 Health (employee assistance program) and BASIC Pacific (COBRA administration).
  • The PlanSource team provides Syneron Candela with a monthly invoice, which gives them a combined view of all their vendors, and conducts an audit of the list bills from their medical and dental carrier.
  • If any discrepancies are found, PlanSource resolves them directly with the carrier, consulting the Syneron Candela team or their broker as needed.

Results

Billing Services give more visibility into vendor invoices, save time and stress

  • Since implementing PlanSource Billing Services, Syneron Candela has gone from having to manage, track, audit, reconcile and pay invoices from six disparate vendors to merely having to review and approve one simplified, consolidated invoice.  
  • Syneron Candela estimates that they save up to three hours of administrative time every week by using the service. In addition, the company has been able to move off their reliance on manual systems and processes that are susceptible to human error.
  • The team has a much better view of exactly how much they are paying and to whom and no longer needs to comb through bills looking for discrepancies.
  • All this adds up to a lot less stress on the Syneron Candela’s HR team so that they can focus on more valuable tasks

See PlanSource in Action

Sign-Up for a Demo

See the Latest Release

We update the product to make it stronger and more secure, introduce new features and improve existing ones.

See It 

Watch The Newest Webinar

Check out our latest efforts at being thought leaders and subject matter experts while trying to solve your pressing problems.

Watch It

Read Our Latest Press

Read about us in the news – someone else probably wrote it, but it’s possible that we did too. Regardless, it’s good info.

Read It