C A S E   S T U D Y

Regal Cinemas
Uses PlanSource to automated benefits
and integrate payroll, adding value to
their employee workplace experience



Knoxville, TN
(500+ locations)


(4,000 benefit-eligible)



Regal Cinemas is one of the nation’s largest movie theater circuits with over 500 locations across the country. Regal was founded in 1989 in Knoxville, Tennessee, where it is still headquartered today. Regal grew through acquisition and expansion, adding larger cinemas to popular suburban areas. Each new theater built was state-of-the-art and included a premium cafe and upscale look. Today, Regal is a subsidiary of Cineworld Group, a UK based theater chain and the world’s second-largest cinema group. Regal Cinemas consists of 7,300+ movie screens, 550+ theaters and operations in 43 states.

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Regal Cinemas operates the second-largest movie theater chain in the United States. The company has 8 business units over 500 locations with 7,300+ movie screens and 24,000+ employees. As a company founded in the 1980’s, there were still a number of manual Human Resources processes lacking efficiencies. With multiple business units in place, along with various employee types—part-time, full-time field and corporate, and tipped employees (servers, bartenders, waitstaff)— Regal faced complex issues when transferring data between units and tracking benefits information. 

The delivery model for providing employees their benefits enrollment information relied on mailed postal kits and paper enrollment, adding to the time and effort required by the HR department. The cinema cooperation needed a system that could integrate with their payroll solution from Ultimate Software, UltiPro, and reduce paper inefficiencies within their human resource tasks. Regal’s team knew that in order to continue to grow and retain talent they would need to implement a benefits administration technology platform that would help reduce these inefficiencies.

  • Various employee types creating complications when determining the correct benefit deductions

  • No direct integration with UltiPro, the Ultimate Software payroll platform

  • Manual paper benefits administration process, leading to a greater chance of human error, incorrect information and potential fines

  • Overall need for an automated, high-touch delivery model that would allow Regal Cinemas to better serve employees and rely less on the broker



Regal Cinemas chose to implement PlanSource’s Premium Benefits Outsourcing in order to increase efficiencies within their human resources department. The PlanSource platform provides the Regal team an invaluable integration with Ultimate Software’s UltiPro, which reduces the timely task of manual data entry. Along with the technology offering, Regal is assigned a PlanSource account manager to provide one-on-one support and premium service to assist with their HR needs. 

With PlanSource, Regal employees will have access to an employee call center. This helps ease the burden on the HR team when employees need answers to timely questions regarding their benefits. The call center will also include dedicated Spanish-speaking benefits representatives to meet the needs of the diverse workforce. The Human Resources team will also receive assistance with carrier premium billing support from PlanSource’s account team, offering hands-on service and less need for broker management.

  • A high-touch, collaborative implementation process and one-on-one account management support, along with case management services and greater transparency

  • Access to more accurate data and timely reporting, which reduced errors and allowed HR to make data-driven benefits decisions

  • An intuitive, employee-first experience to better service all employee types so they can better understand, appreciate and enroll in their benefits

  • A fully-certified call center to service all employees (including support for Spanish-speaking employees) and an account team to help with carrier premium billing support



Since choosing PlanSource, Regal Cinemas has experienced more efficient, technology-driven human resources and benefits processes. With Premium Benefits Outsourcing, PlanSource handles the following for Regal: daily tasks, weekly processing, monthly reporting, annual project and compliance reporting. 

Regal experienced a smooth implementation process with the help of the PlanSource support and implementation teams. Regal received a high-touch implementation experience and a dedicated account manager, who was involved from the very beginning. The one-on-one account support offered assistance in both case management, as well as constant communication and transparency. Most importantly, the PlanSource Premium service model made for an easy transition and on time delivery for Regal. 

Now, Regal’s payroll is completely integrated with PlanSource benefit administration, so deductions are correct and automatically added and W-2s and pay stubs are instantly accessible. The HR team does not have to worry about switching between their payroll system and the PlanSource platform, saving them time and additional manual work.

High-Touch Implementation Experience- A smooth implementation as a result of a full support team including a dedicated project manager, configuration specialist and data analyst, all making for an easy transition.

Completely Integrated Ben Admin and Payroll- Regal’s payroll integrated with PlanSource using a real-time API making the HR and employee experience seamless.

Full-Time Account Support- A dedicated account manager who provides case management, frequent communication, and general assistance as needed to ensure a high-touch service experience.


Seamless integration offering an all-inclusive, automated benefits and payroll solution

High-touch implementation including full account management and implementation team support

Increased Human Resources efficiencies, saving valuable time and providing better service to employees

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