C A S E   S T U D Y

How Customization and Time Savings With PlanSource
Keeps Metro Health Productive

CHALLENGES       SOLUTION       RESULTS       TESTIMONIALS

 

  LOCATION
Grand Rapids, MI

  INDUSTRY 
Healthcare

EMPLOYEES 
Near 3,500

  WEBSITE 
metrohealth.net

ABOUT METRO HEALTH 

Metro Health is a successful healthcare company serving Western Michigan. Including hospitals, clinics, and a health village, Metro Health has nearly 3500 employees with specific benefits needs, all managed by a small HR team. MetroHealth selected PlanSource Premium in 2019, and Nicole Nieswand spoke with us to share how this changed things for employees and HR team.

Read the Case Study

CHALLENGES

Trying to stay lean and effective, the Metro Health benefits team needs to be focusing on quality benefits solutions and planning out for the next 3-5 years to keep employees happy and attract talent. They don’t have time to spend days solely answering enrollment questions. The benefits team at Metro Health was working with a white-labeled version of PlanSource from their previous broker, and they saw the advantages the system could provide if they could leverage it in its full capacity. Looking to digitize enrollment to save on time and money, Metro Health removed the middle-man and signed on for PlanSource Premium.

  • Staying lean and effective
  • Planning for the next 3-5 years
  • Keeping employees happy and attract new talent
  • Having a resource to answer employee benefits questions

 

SOLUTION

The move to PlanSource Premium not only unlocked the technology’s complete functionality, saving the team countless man hours and money from printing costs, but also aligned the HR team with a dedicated PlanSource account manager to field questions and problems. This provides the busy team with peace of mind that enrollment questions are taken care of before problems arise.

“If we didn’t have PlanSource as a ben admin, and if we didn’t have the premium version where we have a dedicated team helping us, I wouldn’t have the time to do any strategic work. Because of this, we would need one or two more of me if we didn’t have PlanSource. We’re saving money because these two people would have to be solely focused on what PlanSource does for us.” Said Nieswand.

She also states that moving the enrollment process from mainly paper to fully digital created some apprehension at first. But after logging on, 70%-80% of the employee workforce adopted the experience immediately. Nieswand illuminated that, “Once they’ve logged in for the first time, and realize that they don’t need to come to HR, or talk to someone on the phone, and are provided with all the tools they need to accurately enroll, they are far more ready to embrace the change from paper enrollment.” With this change, she acknowledges that there are still a few employees that need extra support, but the majority are thankful for fewer touchpoints between them and their benefits.

Simplifying the process, digitizing the experience, and providing a resourceful account team has saved Metro Health money and time, and provided security in the enrollment process through PlanSource.

  • Dedicated Account Team
  • Customizable Support
  • Saving Time

 

RESULTS

  • Reduced need for HR Support Staff
  • 70%-80% of the Employee Workforce Adopted the Experience Immediately
  • Created a Simplified and Streamlined Enrollment process
  • Digitized the Enrollment Experience

Hear What They Have to Say!

“If we didn’t have PlanSource as a ben admin, and if we didn’t have the premium version where we have a dedicated team helping us, I wouldn’t have the time to do any strategic work. Because of this, we would need one or two more of me if we didn’t have PlanSource. We’re saving money because these two people would have to be solely focused on what PlanSource does for us.”

Nicole Nieswand, Senior Benefits Specialist

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