Orlando, FL – May 29, 2012 – PlanSource Holdings, Inc., a cloud-based HR and healthcare SaaS technology company, has announced that it has recently completed its initial first-year rollout of the PlanSource benefits administration system for The Guardian Life Insurance Company of America (Guardian), with impressive results.
“We engaged PlanSource with some very specific objectives in mind,” said Chris Swanker, Guardian vice president of Worksite and Specialty Markets for Guardian. “We were looking to provide additional value to our brokers, using the advanced capabilities of the PlanSource multi-carrier technology platform as a differentiator, while at the same time increasing sales and expanding the penetration of our product suite.”
Continued Swanker, “The reception from both our brokers and their employer customers was overwhelmingly positive. PlanSource delivered on all of our key metrics, such as the ability for Guardian to both drive new business and increase retention rates for existing business, and most importantly, to provide high rates of customer satisfaction and increased visibility for our EnrollmentWorks program.”
Guardian’s EnrollmentWorks program brought together their suite of enrollment resources, combining technology and a personal touch to make the benefits enrollment and management process as convenient, efficient and seamless as possible for employers and employees. PlanSource’s arrangement with Guardian enables businesses with 50+ employees to manage all their benefits carriers on a single online system. The online portal makes the benefits enrollment and administration process easier through things like allowing electronic access to their complete portfolio of benefits, regardless of carrier, from any location, tools to compare benefits and view plan summaries, access to detailed employee information and full records of employee changes, and the ability to view and edit bills. Guardian’s enrollment capabilities include in-person meetings with Guardian Benefit Advisors, customized and personalized enrollment materials available in English and Spanish, and call center support in over 100 languages. GuardianAnytime.com is Guardian’s proprietary enrollment site that offers decision support tools and the ability to enroll in Guardian products.
“Our first-year results with Guardian validate our position as a leader in changing the way employee benefits are delivered and managed in the U.S.,” said Scott Carver, President of PlanSource. “In addition to the many benefits our platform delivers for employers – its ease of use, enhanced administrative efficiency, cost savings, and powerful reporting capabilities – we were able to deliver on our mission of making our carrier and broker partners more successful.”
Added Carver, “As Healthcare Reform continues to change the landscape of employee benefits, benefits professionals are aggressively seeking ways to expand their value proposition to their customers and increasing their revenue streams. Guardian’s EnrollmentWorks solution delivers on both fronts. We look forward to building on this foundation of success to drive more innovation and value for Guardian and their customers in 2012 and beyond.”
PlanSource is a cloud-based, on-demand software provider that simplifies back office HR for employers with a comprehensive array of integrated services including payroll, benefits administration, decision support, and HRMS technology. PlanSource technology solutions are delivered through strategic insurance carrier and broker partners who partner with PlanSource in order to increase their retention rates, revenue, and the overall value they bring to their customers.
A mutual insurer founded in 1860, The Guardian Life Insurance Company of America and its subsidiaries are committed to protecting individuals, business owners and their employees with life insurance, disability income insurance, dental insurance products, and offer funding vehicles for 401(k) plans, annuities and other financial products. Guardian operates one of the largest dental networks in the United States, and protects more than six million employees and their families at 115,000 companies. The company has approximately 5,000 employees in the United States and a network of over 3,000 financial representatives in more than 80 agencies nationwide. For more information, visit www.guardianlife.com.