Employee Benefit Adviser: Clients need to upgrade their ben admin

PlanSource was featured in an article in Employee Benefit Adviser covering a session given by Melissa Marrero, managing partner at Health Exchange Resources at PlanSource Eclipse. In it, she urges brokers to develop benefit delivery approaches that concentrate on what gives the most impact.
An excerpt from the article is below and the entire article can be found here.

Clients need to upgrade their ben admin
Brian M. Kalish
August 2, 2017
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The traditional benefit administration platform is too entrenched in process application, overly focused on labor relations and lacks HRIS and other technology capabilities, Melissa Marrero, managing partner at Mequon, Wisc.-based consultancy Health Exchange Resources, said during a recent conference.

Employers and brokers have been focused on benefit design and communications and not the system that supports those items, she explained at the July conference sponsored by HR technology provider PlanSource in Park City, Utah.

Instead, she argued, brokers should be looking at a benefit delivery approach that concentrates on what gives the most impact. That includes total benefit and compensation statements. In the near future, it will be strategic HR, including benefit portals accessible to HR and employees, 24/7, on their own terms.