SVP, Customer Success
As Senior Vice President of Customer Success, Mark leads the Support and Customer Success teams and is focused on growing client retention, accelerating renewals and driving efficiency in our support organization. Prior to joining PlanSource Mark served as Value Creation Director for Vista Equity Partners where he was heavily involved in driving success with portfolio companies. Mark also worked in strategy and operations for software companies HPE and Micro Focus as well as management consulting for Bain & Company. He spent 8 years at Proctor & Gamble in marketing, sales and general management.
Mark holds a Master of Business Administration from the University of Chicago Booth School of Business and a Bachelor of Business Administration (Summa Cum Laude) from the University of Cincinnati. Mark lives in Chicago with his wife Laura and children Alexander, Andrew and Lily.